Every customer is different. Some may be interested in loyalty programs, while others are focused on simply finding the best deal. Addressing these differing needs through traditional methods is a challenge for any airline. Our chatbots can understand a users’ intent, behaviour and buying patterns to deliver a right-fit, right-time solution that is closely mapped to their unique travel needs. This allows your airline to provide each and every customer more meaningful, personalized engagements at a scale previously impossible.

Booking a flight can be a hectic, tedious process for travellers. In addition to manually searching for flights and sorting through numerous details like airline, times, prices, fees, and more, customers are asked to fill out multiple forms over and over again – all before they can even pay. Our chatbots make managing flight reservations fast, easy, and conversational – either through text or voice – in any preferred channel. Our chatbots are the new reservation assistant of choice for air travellers across the world because they make it easy to book and reschedule trips and provide helpful alerts whenever needed.

Travellers already have enough on their plate, such that they often forget to or decline to check frequent flyer information like mileage balance, loyalty tier and mileage accrual for a specific route when booking. Chatbots can eliminate loyalty program headaches by automatically presenting travellers with the frequent flyer info they need at the time of booking as well as reminding customers to use their balance or rewards before it is too late. This helps travellers get the most out of your programs – increasing customer satisfaction and brand loyalty.

Chatbots can be used to collect requests and assist travellers with special needs. Our bots can, for example, handle requests for wheelchairs or ensure that an under age passenger is tagged as needing your airlines unaccompanied minor services at the time of booking. Chatbots can also be used to handle requests to be assigned to a specific seat or receive a special meal based on dietary or religious needs. They can even be used to check for fares for other flights and to track lost or mishandled baggage.

We provide an intelligent, omnichannel messaging API that allows you to reach over 30+ popular messaging channels. This allows you to offer instant, personalized support across all channels – including text, email, mobile app, website, call center, and branch. With us, you can choose which channels you want your bot to “live,” ensuring the right message is heard at the right time and place and that you are connected with new and existing travellers wherever they may be.