Cognitive Service Management

Empowering the future of service

Bringing the intelligent enterprise to life
Deliver intelligent omni-channel experiences
Transform the agent experience with cognitive automation
Accelerate innovation through intelligent applications

“Traditional ITSM is no longer sufficient to meet the increasingly complex demands of the multi-cloud, multi-channel, multi-device world.”

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Cognitive capabilities are rapidly becoming mainstream

80%

of IT leaders rate cognitive technology as important to digital transformation success

80%

of IT leaders using cognitive technology today for one or more purposes

63%

of IT leaders rate investing in cognitive technologies such as chatbots, virtual assistants and robotic process automation

$60B

By 2020, $60 Billion expected in cost savings through productivity improvements annually

1,3. IDG MARKET PULSE Research: Digital transformation on behalf of BMC Software
1. IDG Blog: The Outlook for Big Data and Artificial Intelligence(AI)

Solutions for CSM

BMC Helix Discovery

Automatic discovery of data center and multi-cloud inventory, configuration and relationship data

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BMC Helix Digital Workplace

Engaging omni-channel experiences to support employees however they want to work

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